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SHIPPING TIMES ARE 1-2 DAYS TO PROCESS

805-981-4734 M-F 9-3 PST   KAKINDUSTRY@YAHOO.COM

Customer Service

  • Shipping & Delivery

    Shipping is normally handled through USPS flat rate or FIRST CLASS with tracking.

  • Privacy & Security

    The security of your personal information is very important to us. We never sell or rent or disclose your personal information to any third parties under any circumstances by any description. We value your trust very highly, and will continue to work hard to protect the security and privacy of any personal information you provide to us.

  • ORDERING POLICY

    by placing your order through this website you agree to these terms and conditions
     
    -Please assure your order is 100 percent correct, orders cannot be changed, modified, or updated once submitted.  It is your responsibility to assure your shipping address is correct, you have chosen the correct color, thread pitch, barrel length etc
     
    -If you forgot to add something to your order you must place another order
     
    -Any discount codes must be entered and accepted by our system to be applied to the order.  If you forgot to add the code or could not find where to enter it, the code cannot be applied later
     
    -At the time of purchase your card will be charged for your order, this assures your place in line for limited availability products
     
    -We invest valuable time and money filling your orders, this means if you absolutely must cancel your order there will be a 10 percent fee, based off the total order, to cancel.  This is to cover credit card processing fees and the time it takes to cancel your order.  A written email must be accepted by us to attempt to cancel.  Many different employees create labels, pack boxes, and answer emails, we will attempt to cancel but may not be successful, if your box ships out you will be responsible for returning it for a refund.
     
    -We attempt to ship all order within 1-4 business days depending on our workload, we fill orders in the order that we receive them.  If you ordered sunday night, please respect that we will fill our other customers that ordered friday and sat first..
     
    -The refund policy states no returns after 30 days, please refer to our return policy
     
    -Our business is not set up to easily change, modify, or cancel orders..  It is NOT our intention to make ordering difficult for our customers and we apologize for implementing these changes but in an effort to keep our prices low streamlining the ordering process is required


  • Returns & Replacements

    Our #1 priority is your 100% satisfaction. If any product you purchase from us ever fails to 100% meet or exceed your expectation, contact one of our Customer Service Representatives by telephone or EMAIL and we will attempt to resolve the situation to your satisfaction. If you need to return an item, returns are accepted subject to the following guidelines:

    NO RETURNS OR REFUNDS ARE ALLOWED AFTER 30 DAYS FROM INVOICE DATE.

    Shipping costs both ways are non-refundable. Orders that where shipped to you at no charge with a "Free Shipping" offer will have the cost of the original shipping deducted from the refund amount.

    New items that have been used may not be returned unless defective.

    Returns must include all accessories as shipped. Refunds will be adjusted for returns missing accessories, factory boxes etc. or may be returned to the customer at the customers expense, at our option. If you are keeping or have lost some of the pieces, please don't return the item.

    Items marked Closeout or Blem, as well as Special Orders may not be returned and their sale is final.

    Items that are Custom contract manufactured may not be returned and their sale is final unless defective

    Returned items may be subject to a restocking fee

    Any damaged shipments must be reported to carrier immediately for proper claim handling

    All returns must be prepaid. Insurance on returns is at your option and at your expense and risk. COD returns will NOT be accepted and the package will be returned to you.

    Retuns may be subject to a restocking fee\

  • OTHER ORDERING INFO

    For fast accurate shipping, you can order online using our secure shopping cart.

    Missouri billing address include 7.725% sales tax 

    California billing address include 8.000% sales tax 

    NO international sales, for any items, no exceptions.

    All prices are subject to change and all items are subject to prior sale or withdraw from sale without notice.

    Certain items are not available for sale where prohibited and no orders will be shipped to those locations. It is YOUR RESPONSIBILITY to determine the legality in your locality PRIOR to ordering.

    Please allow an additional 7 days for USPS to make their delivery before inquiring about the status of order.

    If the item(s) you ordered are not immediately available, and we anticipate making or receiving some in the near future, at our option we will hold the entire order for a short period of time and ship it complete. 

    Any damaged shipments must be reported to carrier immediately for proper claim handling. Refer to PROBLEMS WITH AN ORDER? for specific instructions.

    All prices are quoted in $USD and checks must be drawn on a US Bank. Other currencies will not be accepted.

    Mailing, shipping, telephone and email contact information is available at the bottom of each page.

    Payment Options:

    VISA

    MASTERCARD

    AMERICAN EXPRESS

    DISCOVER

    Company Check

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of KAK INDUSTRY LLC. The collective work includes works that are licensed to KAK INDUSTRY LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with KAK INDUSTRY LLC or purchasing KAK INDUSTRY LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with KAK INDUSTRY LLC or to purchase KAK INDUSTRY LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KAK INDUSTRY LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Trademarks
All trademarks, service marks and trade names of KAK INDUSTRY LLC used in the site are trademarks or registered trademarks of KAK INDUSTRY LLC


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, KAK INDUSTRY LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. KAK INDUSTRY LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. KAK INDUSTRY LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
KAK INDUSTRY LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if KAK INDUSTRY LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a KAK INDUSTRY LLC product is mistakenly listed at an incorrect price, KAK INDUSTRY LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. KAK INDUSTRY LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KAK INDUSTRY LLC shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by KAK INDUSTRY LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
KAK INDUSTRY LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to KAK INDUSTRY LLC


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of MISSOURI, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of KAK INDUSTRY LLC products) shall be in the state or federal courts located in MISSOURI. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of KAK INDUSTRY LLC products) must be commenced within one (1) year after the claim or cause of action arises. KAK INDUSTRY LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. KAK INDUSTRY LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a KAK INDUSTRY LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
KAK INDUSTRY LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, KAK INDUSTRY LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, KAK INDUSTRY LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to KAK INDUSTRY LLC in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless KAK INDUSTRY LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, KAK INDUSTRY LLC may link to sites operated by third parties. However, even if the third party is affiliated with KAK INDUSTRY LLC, KAK INDUSTRY LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of KAK INDUSTRY LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, KAK INDUSTRY LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).